Terms of sale and returns
Українська · English · Deutsch · Polski · Slovenčina
Updated 25.09.2026
1. Who sells to you
The seller depends on where you want your order delivered.
| Delivery to | Seller | Company details |
|---|---|---|
| Ukraine | Prime Snack LLC | EDRPOU code 40271201, Berehivska-Bichna St. 15, Mukachevo 89600, Ukraine |
| other countries | Sneco SK, s.r.o. | IČO 56 285 876, DIČ 2122264551, Karpatská 1328/3, 040 01 Košice, Slovakia |
To contact us about any order: [email protected], +380 97 307 9354.
2. What we sell
Crunchy snacks made from natural cheese, cheese and nut mixes, and crunchy green and black olives under the snEco brand. Ingredients, nutrition facts, allergens, weight and shelf life are listed on each product page and on the pack.
3. How the contract is made
- You choose your products, fill in the order and pay for it.
- Once you have paid, we send you an e-mail with your order number and contents. From that moment the purchase contract is concluded.
- If a product turns out to be out of stock, we will let you know and, as you prefer, either refund it in full or offer a replacement.
By placing an order, you agree to these terms.
4. Prices and payment
- Prices on the website are final and include all taxes. The Ukrainian version shows prices in hryvnias (UAH), the other language versions in euros.
- The delivery cost is shown in the basket before payment and is added to the order total.
- Online payment: Visa or Mastercard, Apple Pay, Google Pay (payment service WayForPay). Your card details are processed by the payment service; we never see or store them.
- Cash on delivery is not available.
5. Delivery
| Ukraine | Other countries | |
|---|---|---|
| Carrier | Nova Poshta: branch, parcel locker, courier | DPD: DPD pickup points and parcel lockers |
| Cost | 95 UAH; free from 2,000 UAH | €20; free from €100 (value of goods after discounts) |
| When we ship | on the day of the order or the next day | on the day of the order or the next day |
| Time in transit | usually 1–2 days | depends on the country |
- The risk of loss or damage passes to you when you receive the parcel.
- If a pack or box is damaged, check the parcel in front of the carrier, record the damage (photos, carrier’s report) and write to us. We will replace the product or give you your money back.
- We deliver to all countries except Russia and Belarus. For countries outside the EU, customs duties and taxes of the destination country may apply; these are paid by the recipient.
More details: Delivery and payment.
6. Returns and withdrawal from a purchase
Our snacks come in sealed packs, so the rule is simple: an unopened pack can be returned, an opened one cannot (except when something is wrong with the product, see section 7).
Orders delivered to other countries (seller: Sneco SK)
- You can withdraw from your purchase within 14 days of receiving the parcel, without giving any reason.
- Only products in intact, unopened packs can be returned. Opened packs cannot be returned for reasons of hygiene and food safety.
- To withdraw, write to [email protected] (you can use the form below) and within 14 days after that send the goods to the address we give you in our reply.
- You pay the cost of sending the goods back.
- We refund the price of the goods and the original delivery (at the cheapest rate) within 14 days of your notice, using the same payment method you used. We may wait until the goods are back with us or until you show us proof that you have sent them.
Orders delivered to Ukraine (seller: Prime Snack)
- Under Ukrainian law, food products of proper quality cannot be exchanged or returned.
- If something is wrong with the product (see section 7), we will replace it or give you your money back.
7. If something is wrong with the product
A damaged or unsealed pack, the wrong product, missing items, an expired best-before date, an unusual taste or smell:
- Write to [email protected] as soon as possible, and no later than the end of the shelf life shown on the pack. Include your order number and photos (the pack, the date on it, the problem).
- Don’t throw the pack away until we reply.
- We will reply within 3 working days and, as you prefer, replace the product or refund you, including delivery. In most cases you don’t need to send the product back.
For customers in the EU, this does not limit your statutory rights (the legal guarantee of conformity).
8. Storage
Store the packs in a dry place at 0 to +30 °C. Shelf life: 14 g and 28 g packs: 18 months; 20 g mixes and 500 g packs: 8 months; olives: 12 months. The exact date is printed on every pack. An opened pack is best eaten straight away: the snack absorbs moisture and loses its crunch.
9. Liability
We are responsible for the quality of the goods and for delivery until the parcel is handed over to you. We are not responsible for delays caused by the carrier or by circumstances beyond our control (for example, military action, natural disasters, power cuts), but in that case we will let you know and, if you wish, refund an order that has not been shipped.
10. Personal data
How we use your data is described in our Privacy Policy.
11. Disputes
- Please write to us first: we solve most issues in one or two e-mails.
- Orders delivered to Ukraine are governed by Ukrainian law.
- Orders delivered to other countries are governed by Slovak law.
12. Changes to these terms
We may update these terms. Your order is governed by the version in force when you placed it.
Withdrawal form (for customers in other countries)
Only fill in and send this form if you want to withdraw from the contract.
To: Sneco SK, s.r.o., Karpatská 1328/3, 040 01 Košice, Slovakia, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
